Friday, March 13th, 2020
To Our Valued Guests,
As our communities continue to feel the increased impact of coronavirus, we feel it is important to share with you what we are doing to help keep people safe and healthy. Please be assured we have protocols in place and are working with the CDC and local public health officials.
At Chick-fil-A, we strive to take great care of the people in communities in which we serve, from local Operators and their restaurant Team Members to Guests dining in our restaurants across the country.
As part of our protocols, our restaurants have heightened their cleaning and disinfecting procedures to maintain a healthy environment for our Guests and Team Members. We’ve instructed anyone who is not feeling well to stay home out of an abundance of caution and self-monitor their symptoms. In addition to following CDC guidance and partnering with local health departments, all franchise restaurants have been equipped with recommended procedures to follow if their community, or someone from their restaurant, becomes impacted by the virus.
As the situation evolves, restaurants may implement additional preventative measures to ensure Guest and Team Member wellbeing, including staffing or service modifications. Each local restaurant Operator will communicate necessary changes within their restaurant.
In addition, actions we have...
...taken over the past several years have helped us prepare for scenarios like this and throughout this process, we have been continuously refining and implementing new procedures. From food safety to health and hygiene to cleaning and sanitation, we have allocated an abundance of resources into building chainwide guidelines that go above and beyond FDA requirements.
Thank you in advance for your patience as we navigate this challenging situation one day at a time and determine how best to continue serving our communities, while maintaining our focus where it belongs: on our Valued Guests and Team Members.
Tim Tassopoulos, President and COO Chick-fil-A
Sunday, March 15, 2020
Our highest priority continues to be the health and well-being of everyone who comes into our restaurants. As we navigate the evolving impact of coronavirus on our communities, we are temporarily closing our dining room seating to help limit person-to-person contact. Some of our restaurants may only offer service through our drive-thrus, while others may be able to offer takeout, delivery or mobile order options. Thanks for your patience as our restaurants begin transitioning their operations this week. We know these are challenging times, but we’ll continue to do our best to serve you.